Full Refund:
Cancellations made 14 days before check-in receive a 100% refund.
No Refund:
Cancellations made less than 14 days before check-in or no-shows forfeit all payments.
Travel Insurance:
We strongly recommend purchasing travel insurance to cover unexpected events (e.g., illness, flight cancellations, natural disasters).
Host Discretion:
Exceptions may be considered for emergencies (e.g., medical crises, government travel bans). Documentation (e.g., doctor’s note) is required.
Damage Protection:
A refundable security deposit may be held to cover accidental damage.
Refund Process:
Deposits are returned within 14 days after check-out, provided no damage or rule violations occur.
No refunds are provided for unused nights due to early departures or late arrivals.
Date Modifications:
Changes to check-in dates are subject to availability and may incur rate differences.
Guest Reductions:
Reducing guest numbers after booking does not qualify for partial refunds.
Unforeseen Events:
In cases of natural disasters, pandemics, or government restrictions preventing travel, guests may:
Email us at [email protected] with your booking details.
Refunds are processed within 5–7 business days and returned to the original payment method.
All refunds exclude transaction fees (e.g., credit card processing).
Bookings via third-party platforms (e.g., Airbnb) follow their refund policies.
By booking, guests agree to these terms.
For questions or refund requests:
Email: [email protected]
We aim to resolve issues fairly and promptly. Thank you for choosing Villa Ullah!
